All product returns require prior approval by Natural PhytoCosmetics Please call 347-335-5540 or prior approval. Returns sent without authorization will be sent back to the buyer and product credit will not be issued.
Please note: Natural PhytoCosmetics is not responsible for lost returns.
Unused, unopened or unmarked product may be returned for product credit within 30 days of the purchase date and will be subject to a 20% restocking fee.
Returns must be shipped by the buyer to Natural PhytoCosmetics, and must include a Return Merchandise Authorization (RMA) number. Only product costs are subject to product credit; shipping and handling costs will not be reimbursed.
Please note: We will honor this policy unless the products are not dispensed properly.
Trade show purchases or giveaways of products are final. Product missing or damaged in trade show orders taken at the booth must be reported to Natural PhytoCosmetics within two weeks of the date the product was purchased. All defective products will be replaced immediately at no charge. Natural PhytoCosmetics will email a prepaid UPS return label with your product replacement. Leaking or defective product must be returned or buyer will be charged for replacement product. Natural PhytoCosmetics cannot take returns or exchanges at trade shows.
Natural PhytoCosmetics does not issue cash refunds. We will exchange the product or issue a product credit toward future purchases.